Shipping & Returns
Upon receipt of your payment, your order will be processed and sent out within 2-3 business days.
S$5 for 2-3 business days local delivery within Singapore
Free local delivery for orders above S$100 within Singapore
For international deliveries, tiered shipping rate per region will apply upon check out
Free International delivery to above locations for orders above S$300
Customer/recipient of an international shipment is responsible for payment of any duties, taxes and fees that may be applied by the destination country. We do recommend to contact your local customs for more information.
Please kindly contact customer service (firstname.lastname@example.org) for international deliveries to other locations.
Please ensure the delivery address you provided is correct, once package has been shipped, they cannot be re-called or re-directed. We will not be responsible for lost packages shipped with wrong address, items lost during mail will not be refunded in value.
RETURN & EXCHANGE POLICY
For orders placed online & i12 store, if you change your idea upon receipt of the goods, we accept returns within 10 days from the date your package is received. Items must be returned in original condition with the swing tags attached.
Please do email us with your order number before sending back the returned item. All exchanges or refund will be in the form of store credit, the store credits are valid for 120 days from the date of issue. We strongly recommend that you use a trackable service when returning items to us. We unfortunately cannot be held responsible for items that are lost or damaged in transit.
Sale items cannot be refunded, only exchanged for another item. Face masks and hair accessories cannot be refunded or exchanged unless the garment is faulty*.
For orders placed at Takashimaya Department Store, store policies are subject to Takashimaya department stores sore policies.
We reserve the rights not to accept exchange and returns placed from different stores, please always try to reach out to our customer service before taking any actions.
*If a garment is faulty, we will offer a repair or stock permitting, a replacement garment. If unfixable or unavailable, we will refund you. Please note, linen often has some inconsistencies in the weave. These are not faults but rather natural imperfections and part of the nature of the fabric.